Transform your customer support experience

Mobile app for customers

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Predictive analytics

Mobile app for customers

Predictive analytics

Provide support before issues arise

SnapSupport's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively.

Enable picture or video based questions

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Live video chat with customers and field support team

SnapSupport's live video chat feature enables you to see customer issues live regardless the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster

Harness the expertise of your user community

Customers are able to send questions to your support team, your customer community or to their colleagues - or to all parties with one touch. All answers are neatly organized so that it is easy to review as well as follow up, if needed.

Collaborate with team to solve customer issues

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app

Instant message with customers and team members

chat with customers or other team in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.

Works with your support software

SnapSupport seamlessly integrates with your current support software without any changes to your current support processes.

Provide support before issues arise

SnapSupport's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively.

Enable picture or video based questions

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Live video chat with customers and field support team

SnapSupport's live video chat feature enables you to see customer issues live regardless the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster

Harness the expertise of your user community

Customers are able to send questions to your support team, your customer community or to their colleagues - or to all parties with one touch. All answers are neatly organized so that it is easy to review as well as follow up, if needed.

Collaborate with team to solve customer issues

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app

Instant message with customers and team members

chat with customers or other team in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.

Works with your support software

SnapSupport seamlessly integrates with your current support software without any changes to your current support processes.

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